Error: 'Forbidden' or 'Unable to connect'

This error may look like any of the following:

"""

You have been disconnected because another connection was made to the remote PC.

Error code: 0x516

Extended error code: 0x0

Activity ID: {54a15996-4f65-4d97-8b6c-4365173b0000}

"""

Workspaces are only accessible by certain specific IP addresses. When you first created your workspace, this is the IP address that was recorded. If you try to access your workspace with a different IP address (for example, if you created the workspace at home, then went to a coffee shop), you will need to update the IP addresses that are allowed to connect to your workspace. We can do this by updating the “CIDR block” section of the workspace configurations.

Click “Edit CIDRs”

Click “Add My IP” for each section and then click “Submit”. Note that you can add a maximum of 5 IP addresses to this section, so you may need to remove older IP addresses once you get to that limit if necessary.

You may need to stop & restart your workspace, refresh the page, and wait a couple minutes for the changes to take effect.