Service Workbench
  • General User Guide
    • Introduction
    • Studies
      • Open Data Studies
      • Controlled Data Studies
        • Human Connectome
        • TCGA (The Cancer Genome Atlas)
        • EMory BrEast Imaging Dataset (EMBED)
      • Organization Studies
    • Research workspaces
      • Workspace statuses
      • Workspace configurations
      • How can I create a workspace linked to a study?
      • How can I create a workspace WITHOUT a study?
      • Installing packages into workspaces
      • Using custom Jupyter Notebook kernels
      • Uploading data into SWB
    • Instances
    • Example Analyses & Notebooks
    • FAQ
      • Why was my workspace stopped when I was working on it?
      • How can I install devtools in R/Rstudio?
      • I don't see a 'studies' folder in my workspace?
      • Error: 'Forbidden' or 'Unable to connect'
      • Error: 'We have a problem! null is not an object'...
      • 403 error page
      • Error provisioning environment sagemaker
      • Workspace in Unknown status
      • Cannot connect to SageMaker workspace
      • I can't get through to the log-in page on SWB.
    • Help / Contact Us
    • Release Notes
  • AIM-AHEAD
    • Accessing OCHIN Data
      • Phase 1: Regulatory Requirements
      • Phase 2: Data Exploration
      • Phase 3: Data Analysis
      • Example Researcher Workflow
    • Understanding the OCHIN Data
      • i2b2 Common Data Model
      • Example Queries
      • Additional information
  • Harvard Medical School
    • Introduction
    • Activating your account
    • Creating your workspace
  • LEAP-DEV
    • Workspace Configurations
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Error: 'Forbidden' or 'Unable to connect'

This error may look like any of the following:

Operation timed out

Forbidden

"""

You have been disconnected because another connection was made to the remote PC.

Error code: 0x516

Extended error code: 0x0

Activity ID: {54a15996-4f65-4d97-8b6c-4365173b0000}

Forbidden

"""

Workspaces are only accessible by certain specific IP addresses. When you first created your workspace, this is the IP address that was recorded. If you try to access your workspace with a different IP address (for example, if you created the workspace at home, then went to a coffee shop), you will need to update the IP addresses that are allowed to connect to your workspace. We can do this by updating the “CIDR block” section of the workspace configurations.

Click “Edit CIDRs”

Click “Add My IP” for each section and then click “Submit”.

GIC BCH users: Do not click "Add My IP" instead, type the same IP address into the box, changing the last two digits from "/32" to "/24" and click submit.

You can add a maximum of 5 IP addresses to this section. If necessary, remove older IP addresses.

You may need to stop & restart your workspace, refresh the page, and wait a couple of minutes for the changes to take effect.

If clicking "Add My IP" doesn't appear to resolve the problem, verify that the IP address being added matches your current IP address. You can do this by going to a website such as https://whatismyipaddress.com/ and checking the IPv4 address to see if it matches.

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Last updated 6 months ago